Even though we are in regular contact with our umbrella employees, we don’t always get the opportunity to obtain feedback on our service as a whole. So, each year we carry out a satisfaction survey to identify areas where we are succeeding, along with areas where we could improve.
Working from home means that you can really concentrate on the work that you’re passionate about. It offers greater freedom and flexibility, but it can also have its drawbacks in that it’s easier to be affected by distractions you just don’t have in an office.
Earlier this month the draft legislation for off-payroll working in the private sector was released and confirmed that it will be introduced from April 2020. There were no surprises in the draft legislation but there were some enhancements which we assume have come from the public sector roll out. An overview of the draft legislation outcomes can be found in our article – “Off-payroll working in the private sector is confirmed for April 2020”.
An additional security measure to help prevent millions of pounds worth of fraud has unfortunately been postponed until 2020 due to a delay in the banking systems. The Confirmation of Payee was due to be introduced by July 19 to help protect customers from payments scams involving authorised push payments (APP’s).
Shawn joined PayStream as a Customer Care Advisor in 2018 and has since become an integral part of the team. She's one of the first points of contact for our umbrella employees and is also responsible for training new starters. We wanted to find out a little more about Shawn and her PayStream journey.