Sorry, there are no matching results
What does it mean for our contractors?
The Customer Service Excellence (CSE) Award is a Government recognised accreditation which meticulously assesses businesses in many areas which customers have highlighted to be of importance to them. These areas comprise of staff attitude, information, delivery, timeliness and professionalism alongside acknowledging any areas where continuous development has been made within customer service.
Obtaining the CSE Award proves that providers such as PayStream continually place a focus on developing customer insight, understanding the users experience and safeguarding that there is always a strong level of service satisfaction.
In 2021, PayStream were fully audited, evidencing each one of the qualifying criteria. Furthermore, we have taken our compliance plus awards to the next level by achieving 13 in total, which is the most we have ever been awarded on a full audit. Here are just some of the stand out points from our assessor’s latest feedback report.
John Spitz, the Customer Service Excellence Assessor said:
"It was clear that delivery standards were embedded in PayStream’s business model through well-governed, compliant processes and a firm belief in delivering total transparency and the best possible customer outcomes. Clear standards were set that covered all aspects of the company and delivery of promised standards and customer commitments continued to be reviewed and monitored on a regular basis and evidence of this was given through documentation and staff discussions. Several significant key drivers were in place which ensured the company delivered quality outcomes for its customers."
Once again I am extremely proud of the team here at PayStream. Our focus and ability to continue to deliver outstanding customer service, during what has been an incredibly difficult and challenging year, just goes to show how engrained customer service is with our people and in our processes. To be credited with the 13 compliance plus points during a full audit, the highest that PayStream has ever received, is incredible. Being CSE certified truly reflects the importance that everyone here at PayStream places on delivering truly outstanding customer service.
Paul Malley, PayStream Managing Director
PayStream would always advise any end client, agency or contractor to check the company’s accreditations before engaging with their accountancy or payroll services.View our accreditations