Excellence
- Exceed our customers' expectations
- Get it right first time, every time
- Ensure processes and systems are robust
- Expect high standards of behaviour and professionalism from each other
Integrity
- Do what we say we'll do
- Remain open, honest and fair in all our dealings
- Stay consistent and committed in everything we do
Agility
- Be flexible and adaptable in meeting customer needs
- Respond quickly
- Adapt to market changes
- Explore and develop alternative business channels
- Find better, faster and smarter ways of working
Empowerment
- Encourage feedback - no idea is a bad idea
- Provide knowledge, development and training to achieve excellence
- Provide the technology to succeed
- Understand and own our objectives
- Help each other achieve those objectives
We're serious about corporate social responsibility
For us, a social conscience isn't simply a box-ticking exercise, but something we like to encourage our staff to embrace as individuals and lead by example.
So as well as getting the basics right - like recycling every day and promoting a paperless environment - we also proudly support our staff who regularly take part in events like fun runs and bike rides to aid their charity of choice.
We've also set up a special committee to organise fundraising activities for the Anthony Nolan Trust, our dedicated charity which provides bone marrow and stem cell transplants for cancer patients.
Employee rights are a major priority of ours too - which is perhaps unsurprising given our line of work. Each of our staff, including our umbrella company employees benefit from a robust employment contract developed with our expert legal advisors, with full statutory entitlement to holidays, sick pay and parental leave under the protection of laws like the Agency Workers Regulations. And when it comes to helping others find work, we often volunteer at local schools to give students practice and guidance for that all-important job interview.
