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Amy O’Shea’s PayStream Journey: working as an Accounts Service Manager

Tom Sweeney

Tom Sweeney | Marketing Assistant

Thursday 7th Apr, 2022

Amy initially joined PayStream at the tender age of 17, working in our PSC department an accounts assistant. Fast forward 15 years and she’s now our Accounts Service Manager. Her main focus is to work alongside our PSC teams to ensure they provide our limited company contractors with the quality service that they’ve come to expect, as well as improve their PayStream experience wherever possible. We wanted to find out a little more about Amy and her PayStream journey so far…

1. Tell us a little bit about yourself and what brought you to PayStream?

I started at PayStream over 15 years ago as an Accounts Assistant. They gave me the opportunity to do an accounts apprenticeship and I’ve never looked back since.

2. What is a typical day at PayStream like?

Every day is different, but my main goal is to support our accounts teams to ensure that our PSC clients are receiving a truly outstanding service. As well as that, an important part of my role is to obtain feedback from our limited company contractors in order to further improve our service. This feedback helps us to improve our processes, training and overall customer service.

3. How does PayStream compare to your previous workplaces?

I think our culture is quite hard to find in other companies. It is a relaxed, friendly and welcoming environment. My colleagues are not only warm and approachable, but also have a positive mind-set and are just easy to get along with.

4. What do you enjoy most about working at PayStream?

The people and our PSC clients! I adore every single member of my team and everyone else in our office. They are all genuine and amazing people and it’s a pleasure to work with them and watch them progress in their careers.

5. What would people be surprised to learn about you?

I coach a kid’s football team, the under 8’s Lionesses! We’re currently unbeaten too, I’m aiming to be the next Pep!

6. What are your favourite things to do outside of work?

Gym, walking/hiking and cycling. I love my bike but I tend to stick to the gym during the winter months. I love spending time with my friends whether that’s at bottomless brunch or on a day out with all the kids!

 

Are you a PayStream Person?

We are really proud to say that Amy's PayStream success story is just one of many.  That’s because we understand that our employees are our greatest asset so we put our people at the heart of everything we do.

When recruiting we look for like-minded individuals who will embrace the culture of the company, which is why we've developed a 'PayStream Person' which we believe encapsulates our star performers and therefore, in every new recruit we look for the following qualities: bright, personable, adaptable and a strong work ethic.

So if PayStream sounds like it would be a good fit for you and you are interested in joining the team email careers@paystream.co.uk

Interested in joining the PayStream team?

View our careers section

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