Skip to main content

You can count on PayStream during this time

Paul Malley

Paul Malley | Managing Director

Tuesday 24th Mar, 2020

You can count on PayStream during this time

The Government has announced that there will be further stringent measures to prevent social interaction and unnecessary travel in a bid to further contain the spread of the COVID-19 virus.

From Wednesday 25th March our offices will be closed, however we are well under way with our remote working plans to continue to support all our customers through this crisis. While we will endeavour to deliver our normal level of service, as I’m sure you’ll appreciate this may have some impact on the high levels you have come to expect from us.

Should you need to contact us, our preferred method of communication during this time is through email. All our homeworkers will have immediate access to emails meaning that email queries will be dealt with in a timely manner, and our advisors are available to call you back should you need to speak with someone.


Email us for a quick response

If you’re an existing umbrella employee or CIS contractor then please email customer.care@paystream.co.uk

If you’re an existing limited company contractor then please continue to email your dedicated accounts team or PSCmail@paystream.co.uk

If you’re a new customer then please email newbusiness@paystream.co.uk

If you’re an agency then please send your query to agency_support@paystream.co.uk or contact your Client Relationship Manager. They will send you an email this week to remind you of their email address and mobile number.

This is a fluid situation and we are carefully monitoring Government advice whilst adhering to NHS and World Health Organisation recommendations. This is a unique situation and we will continue to look after our customers during this time to the best of our ability given the constraints we are all facing. We will continue to keep you up to date as the situation develops.

Related article - Off-payroll working delayed until April 2021

A shock announcement on the 17th March 2020 saw Chief treasury secretary Steve Barclay announce that the change to the off-payroll working rules will be delayed for one year to 6th April 2021.

So what does this mean?
Back to the Top