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Umbrella Company FAQs

Kerry Hull

Kerry Hull | Marketing Director

Friday 27th Jul, 2018

All you need to know about our umbrella and how it works

We are regularly asked a wide variety of questions, ranging from what the benefits are of using our services, to what are deemed as 'allowable' expenses. We have therefore drawn up a 'Frequently Asked Questions' document to assist you.

A. Yes of course, provided your agency and client are in agreement. If you call our New Business team on 0161 929 6000 (option 1) we will be happy to discuss this with
you in more detail. Or if you would like us to call you please request a call back via our website, by clicking here.

A. This should not be a problem, however if you simply provide us with each agency’s details and our Contract Services team will get in
touch with the agencies for you and sort out the contract and invoicing with them directly.

A. This will depend on the arrangement we have with your agency. If we require a copy of your timesheet we will tell
you this when you join. If so, you will need to submit this via the online portal. An invoice will then be raised and
automatically sent to your agency. The deadline for submitting your timesheets can be different for each agency so
please check this with your agency. A Timesheets FAQ guide is available in the “downloads” section on the portal.

A. Every employer must arrange or have in place a qualifying pension scheme to meet its new duties introduced by
the Pensions Act 2008. These require employers to automatically enrol certain members of their workforce into a
qualifying pension scheme and pay minimum employer contributions. Further information can be found in the
PayStream Pensions FAQ also in the ‘Useful Information’ area of the online portal. If you already have a pension fund and would like
to also make contributions into it from your income please let us know.

A. Yes. You need to contact us to let us know if you are sick and unable to attend work. You can self certify for the first
7 days (we can provide the form), thereafter we need to see a doctor’s certificate. Once we have received these we can
check against the SSP qualifying conditions and whether you qualify for SSP. If you qualify for SSP then we will make the
necessary payments to you each Friday.

A. To claim Statutory Maternity Pay (SMP) we need your completed MAT B1 Maternity Certificate and a letter notifying
us of your personal dates. For Statutory Paternity Pay (SPP) we need an SC3 form and for Adoption pay an SC6 form.
Once we receive the relevant form from you our payroll department would look into the claim and see whether you are

A. Yes, as an employee of PayStream, you are automatically covered by our insurance. These

  • Employers Liability – up to £10,000,000
  • Public/Products Liability - up to £5,000,000
  • Professional Indemnity – up to £5,000,000**

A copy of your relevant insurance certificate is available in the ‘downloads’ section.
** A cap below £5m applies in certain specialist sectors. Please contact us if you require further clarification.

A. Yes, this is either paid weekly along with your salary, or accrued each week and held in your holiday pot ready to request for when you take time off. We do not hold any money back. The specific amount for holiday pay will be outlined on each pay advice you receive at the point it is paid. Bank holidays are included in the annual holiday allowance used
for calculating the relevant holiday pay each week.

A. You will be paid into your nominated bank account based on a payment timing and frequency agreed with your

A. No, as our employee you pay employed levels of tax and national insurance so IR35 is not applicable. Contractors
who operate through their own limited company and withdraw funds as a dividend need to consider their IR35 status. If
at any point you decide to look into operating through your own limited company, we can review your IR35 status to
see if this would be a suitable option for you. For more information on this service please email our Contract Services

A. You are our employee. On joining you sign an employment contract and you are entitled to all the standard rights
of an employee. We also take care of your insurance and pay all the necessary tax and NI contributions to HMRC on
your behalf.

A. You are employed by PayStream. You do not have any direct contractual agreement with your

A. Anyone who was still employed by PayStream at the end of the financial year will be provided with a P60
by the 31st May of that year. If we have an email address for you this will be emailed to this address; if we do not have
an email address then this will be posted to you. Anyone who left before the end of the financial year would have been
provided with a P45 outlining income details until the point of leaving.

Make an enquiry.

By completing and sending this form you agree to receive a telephone call from a member of our New Business Team. You also agree that we may reach out to you via email and in some instances via postal communication regarding your initial enquiry. From time to time we’d also love to send you exclusive offers and useful PayStream info by email and other electronic means, if you’d like to hear from us please check this box. We’ll always treat your personal data with the utmost care and we would never sell your data to other companies for marketing purposes.

Find out more and request your free consultation here today.

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