All you need to know about our umbrella and how it works
We regularly asked a wide variety of questions, ranging from what the benefits are of using our services, to what are deemed as 'allowable' expenses. We have therefore drawn up a 'Frequently Asked Questions' document to assist you.
A. No, it’s not a problem. Simply provide us with each agency’s details and our Contract Services team will get in
touch with the agencies for you and sort out the contract and invoicing with them directly.
A. This will depend on the arrangement we have with your agency. If we require a copy of your timesheet we will tell
you this when you join. If so, you will need to submit this via the online portal. An invoice will then be raised and
automatically sent to your agency. The deadline for submitting your timesheets can be different for each agency so
please check this with your agency. A Timesheets FAQ guide is available in the “downloads” section on the portal.
A. Every employer must arrange or have in place a qualifying pension scheme to meet its new duties introduced by
the Pensions Act 2008. These require employers to automatically enrol certain members of their workforce into a
qualifying pension scheme and pay minimum employer contributions. Further information can be found in the
PayStream Pensions FAQ also in the ‘Useful Information’ area of the online portal. We also offer a range of other
financial services through the independent financial advisor Haven. If you already have a pension fund and would like
to also make contributions into it from your income please let us know.
A. Yes. You need to contact us to let us know if you are sick and unable to attend work. You can self certify for the first
7 days (we can provide the form), thereafter we need to see a doctor’s certificate. Once we have received these we can
check against the SSP qualifying conditions and whether you qualify for SSP. If you qualify for SSP then we will make the
necessary payments to you each Friday.
A. To claim Statutory Maternity Pay (SMP) we need your completed MAT B1 Maternity Certificate and a letter notifying
us of your personal dates. For Statutory Paternity Pay (SPP) we need an SC3 form and for Adoption pay an SC6 form.
Once we receive the relevant form from you our payroll department would look into the claim and see whether you are
A. Yes, as an employee of PayStream My Max Limited, you are automatically covered by our insurance. These
- Employers Liability – up to £10,000,000
- Public/Products Liability - up to £5,000,000
- Professional Indemnity – up to £2,000,000**
A copy of your relevant insurance certificate is available in the ‘downloads’ section.
** A cap below £2m applies in certain specialist sectors. Please contact us if you require further clarification.
A. Yes, this is paid weekly along with your salary. We do not hold any money back. The specific amount for holiday
pay will be outlined on each pay advice you receive. Bank holidays are included in the annual holiday allowance used
for calculating the relevant holiday pay each week.
A. You will be paid into your nominated bank account based on a payment timing and frequency agreed with your
A. No, as our employee you pay employed levels of tax and national insurance so IR35 is not applicable. Contractors
who operate through their own limited company and withdraw funds as a dividend need to consider their IR35 status. If
at any point you decide to look into operating through your own limited company, we can review your IR35 status to
see if this would be a suitable option for you. For more information on this service please email our Contract Services
A. You are our employee. On joining you sign an employment contract and you are entitled to all the standard rights
of an employee. We also take care of your insurance and pay all the necessary tax and NI contributions to HMRC on
A. Anyone who was still employed by PayStream My Max at the end of the financial year will be provided with a P60
by the 31st May of that year. If we have an email address for you this will be emailed to this address; if we do not have
an email address then this will be posted to you. Anyone who left before the end of the financial year would have been
provided with a P45 outlining income details until the point of leaving.
Find out more and request your free consultation here today.Find out more here