Even though we are in regular contact with our umbrella employees, we don’t always get the opportunity to obtain feedback on our service as a whole. So, each year we carry out a satisfaction survey to identify areas where we are succeeding, along with areas where we could improve.
Ruairi works as an Agency Support Advisor. He is an ambassador for PayStream with strong knowledge of all aspects of our products and services. Ruairi maintains relationships with a number of recruitment agencies, developing strong and trusted relationships via a combination of email and inbound & outbound calls. We wanted to find out a little more about Ruairi and his PayStream journey.
Chris works as a dedicated IR35 Advisor on PayStream's IR35 Project, the aim of which is to assist agencies and contractors in determining their IR35 status in light of upcoming legislation changes in April 2020. When not completing IR35 reviews or assisting with portal or project work he continues to assist with compliance queries, working in a Compliance Officer capacity and supporting the team on the compliance inbox. We wanted to find out a little more about Chris and his PayStream journey.
In June, PayStream were awarded yet another accolade and were presented with the Best Accountancy Firm 2019 prize at the annual Recruitment International Awards ceremony in London. This was further evidence of our reputation within the industry, and that our business continues to deliver exceptional service levels in a very competitive market.
Shawn joined PayStream as a Customer Care Advisor in 2018 and has since become an integral part of the team. She's one of the first points of contact for our umbrella employees and is also responsible for training new starters. We wanted to find out a little more about Shawn and her PayStream journey.