Careers | PayStream

We have several excellent opportunities within our Customer Care team for Customer Care Advisors. This is an inbound call team who are there to provide outstanding customer service to new and existing clients. This role is fast paced and you will be required to take mainly inbound calls and work towards resolutions via email.

The role is Monday-Friday, 09:00-18:00 and the salary is £30,000 per annum.

Hybrid working (2 days working from home) is offered following probation.

Main responsibilities:

• Resolving new and existing customer issues quickly and efficiently
• Supporting new customers through the learning curve of either setting up their own business or being employed through an umbrella company
• Nurturing PayStream’s existing customer relationships by providing an inspirational level of customer service
• To ensure compliance processes are followed at all times
• Taking inbound call quires and supporting the team managing an email inbox

Minimum requirements:

• Experience in a telephony role
• Experience of working in a customer service-based role
• Positive can do attitude
• Punctuality and reliability
• Ability and commitment to deliver high levels of customer service
• Resilience and the ability to cope with difficult conversations
• Ability to communicate information in a clear and articulate manner to clients, contractors and colleagues, both orally and in writing  
• Ability to develop rapport with customers through written and verbal communication
• Ability to manage own time to deal with multiple tasks effectively
• Ability to take responsibility of tasks and use initiative
• Efficient organisation skills, with attention to detail and accuracy
• Ability to remain calm and professional in a pressurised customer service environment
• Desire to develop a good working knowledge of PayStream products and industry legislation
• Ability to work effectively in a team
• Basic I.T. skills with the ability to learn and operate relevant computer systems 

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!

• 24 days annual leave (plus bank holidays) which increase with length of service

• Your birthday off

• Salary reviews every February

• Amazing monthly company social events and rewards (just look at our website and Facebook page!)

• Cycle to Work scheme

• Casual dress everyday

• Enhanced maternity/paternity benefits

• Professional qualification financial support

• Up to 6 days paid study leave for professional qualifications

• Long service awards

• Training and personal development

• Personal accident cover

• Free fresh fruit and refreshments

• Free flu vaccinations

• PLUS, our fantastic Christmas party!

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk

We have an excellent opportunity within our Sales team for an Internal Client Relationship Manager. The role focuses on generating referrals from PayStream’s agencies by telephone and email-based activity. 

The role is Monday-Friday, 09:00-17:30 and the salary is £27,500 per annum plus commission. 

Hybrid working is offered following probation. 

Main responsibilities:

• To make a minimum of 50 outbound calls per day and a minimum of 2 hours talk time per day
• To generate referrals from agencies by telephone and email-based activity
• Focus on relationships with recruitment agencies that work with temporary contractors
• Ongoing account management responsibility for the agency to ensure exceptional customer service
• Occasional client meetings and hospitality as required
• To work to a strategy for new business development with the Key Account Manager & Regional Sales Manager
• To seek new agency relationships outside of current account base
• Identify specific vertical markets that work with the target contractor population
• To work on additional projects and opportunities as directed by the Key Account Manager & Regional Sales Manager
• To provide verbal and written communication about our products and services to agencies.  Utilise social media such as LinkedIn where appropriate
• To maintain a record of prospective accounts, record account profile information and activity on the Sales CRM (Monday.com)

Minimum requirements:

• Minimum grade C in Maths and English GCSE (or equivalent)
• Extensive B2B sales experience, ideally within a field sales role
• Track record of working towards sales KPI’s including calls 
• Hands-on experience with multiple sales techniques (including cold calls)
• Strong industry knowledge (payroll, umbrella or finance), or come from a recruitment background

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!
• 24 days annual leave (plus bank holidays) which increase with length of service
• Your birthday off
• Salary reviews every February
• Amazing monthly company social events and rewards (just look at our website and Facebook page!)
• Cycle to Work scheme
• Casual dress everyday
• Enhanced maternity/paternity benefits
• Professional qualification financial support
• Up to 6 days paid study leave for professional qualifications
• Long service awards
• Training and personal development
• Personal accident cover
• Free fresh fruit and refreshments
• Free flu vaccinations
• PLUS, our fantastic Christmas party! 

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk