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Why our umbrella customers continue to choose PayStream

Remy Van De Perre

Remy Van De Perre | Umbrella Service Director

Thursday 24th Jan, 2019

PayStream’s umbrella service was voted the best umbrella provider by Contractor UK readers for the third year in a row (5 times overall) and here’s why.
As a long established business we have had time to hone our craft and understand who are customers are, along with what they want so we can provide a service that meets their needs. We not only ensure that our contractors are paid on time, every time but we also offer frequent and reliable payments, continuous employment with statutory benefits and ensure full compliance with HMRC having consistently received stamps of approval from both BDO and Professional Passport. Why stop there? We also have a number of additional benefits:

  • Insurance cover – Our umbrella contractors are protected by: Professional indemnity and Public / Product liability insurance up to 5 million pounds as well as Employers Liability up to 10 million pounds. In addition to this we also provide access to Personal Accident Insurance for as little as £2.49 per week.
  • Push Doctor – No need to wait in the doctor’s surgery waiting room, or wait weeks for an appointment. Push Doctor is an online GP service where you can schedule an appointment at a convenient time and speak to a GP face to face from the comfort of your own home through your laptop, mobile or tablet. It provides convenient access to medical advice, instant prescriptions and referral letters.
  • PayStream Rewards – This is an exclusive reward scheme for all our umbrella contractors. PayStream Rewards has online discounts, cashback and offers from high street stores and supermarkets. Best of all, this is completely free.
  • Online and bespoke portal – 24/7 access to an online portal which is tailored to suit our contractor’s circumstances.

We do all of this in the interest of offering the best and most enhanced service possible. Our customers are at the heart of every decision we make which is why we have been accredited with the sought after Customer Service Excellence award since 2012. As a comprehensive award, achievement was only made possible by encouraging new initiatives, knowing our customers and challenging the status quo in the interest of continuous improvement. Don’t just take my word for it, here’s what our existing customers said on our latest survey:

  • 96% were happy with the handling of the setup of their employment
  • 95% advised that our online portal was easy to use
  • 95% advised that they had a good relationship with PayStream
  • 95% were happy with the day to day handing of their enquiries
  • 92% where happy with invoice processing and payment
  • 91% of umbrella employees when asked advised that they had not experienced better service elsewhere
  • 91% agreed that PayStream ensure their services are easy to understand by keeping them jargon free and ensuring that we do 'make perfect sense'

We believe our focus on customer satisfaction is why over 90% of our umbrella contractors said they would recommend us to a colleague. We are ever striving to deliver excellence and we won’t stop here.

Related article - Why Compliance matters to PayStream

In our industry, a strong focus on compliance is essential, both for us and our contractors' peace of mind. That's why we're advised by industry leaders Eversheds and BDO on all aspects of our business models.

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