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PayStream - Why choose us?

Our promise to contractors & recruitment agencies

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PayStream's promise

To contractors and clients

From the moment you sign up you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions. We offer a range of services including umbrella company, tax services and accountancy to ensure that you use the service or support that is right for you and your circumstances, not what's right for us.

Whatever your industry, we've got the experience and know how to guide you, and services to support you.

To agencies

We support agencies at both consultant and corporate level. For consultants, we offer a pro-active service that's quick, efficient and hassle free. At corporate level there is the comfort that you are dealing with a compliant and financially strong business offering competitive terms and giving quality service.

For a friendly, straightforward approach that delivers maximum returns, in return for minimum effort or risk, you can count on PayStream.

Read all about PayStream

A (very) brief history of PayStream, and a snapshot of the values and beliefs that have seen us through over 30 years in business.

What are our values?

PayStream and compliance

The advice we take, the accreditations we've secured and the voluntary things we do to make sure we're compliant: peace of mind for contractors, clients, agencies and us.

See our accreditations for yourself

Meet the PayStream team

We come from a diverse range of backgrounds, have varied skills, and enjoy lots of different things. Most importantly, we all share a passion for what we do.

Meet the team

Careers and vacancies

We put our people at the heart of everything we do. Come and work for PayStream and enjoy the benefits of working with an award-winning employer.

Join the PayStream team

How are PayStream performing?

At PayStream we are proud of the service that we provide and to prove this we publish a monthly update on how we are performing against our internal key performance indicators. 

Percentage of accurate payments processed and paid on time
Average call wait time
Percentage of complaints raised by our customer base

Percentage of accurate payments processed and paid on time

99.61%

Percentage of accurate payments processed and paid on time

Average call wait time

22s

Average call wait time

Percentage of complaints raised by our customer base

0.1%

Percentage of complaints raised by our customer base

Ten reasons why choosing PayStream makes Perfect Sense


If you're a contractor or client...

  1. Brilliant customer service matters to us. A lot. So we're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We’ve been voted Best Umbrella Company in The Contracting Awards 2023 (third year running), as well as Best Umbrella Company three years running (five times overall) in the Contractor UK Reader Awards. That’s not forgetting our award winning accountancy service, voted Best Contractor Accountant three times overall at The Contracting Awards.

  2. We're run by qualified accountants which means that we are always on top of industry and other legislative changes.

  1. We've created our own suite of slick, efficient and user-friendly online tools, that have been designed to make your life easier, and are constantly being updated by our in-house development team.

  2. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors to ensure you get the best and most ethically compliant support in the market.

  3. Our umbrella contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

  1. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 300 and counting.

  2. We offer a broad range of accountancy services that are as unique as your business and tailored to your circumstances.

  3. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

If you're an agency...

  1. We're audited by Saffery Champness and our accountancy services have been externally audited for compliance with MSC legislation by BDO and PWC.

  1. Our in-house compliance and legal teams are second to none, and are able to help you with AWR, pensions auto-enrolment, IR35, Onshore and Off-Shore legislation, Travel and Subsistence legislation, the IR35 Public and Private Sector changes and all other legislation affecting the recruitment industry.

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