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Customer Service Excellence – the PayStream way

Paystream News

Michelle Derungs

Monday 25th Nov, 2013

PayStream has always maintained great pride in its outstanding customer service, but there's no need to take our word for it, here's the proof!

Here at PayStream we recently received our Customer Service Excellence (CSE) accreditation 1st formal review and passed with flying colours! The CSE award is a government recognised accreditation. CSE delivers recognition of constant development in customer service delivery and skills growth. They certify that companies such as PayStream, are concentrating on tailoring their services to the customers' needs and preferences.

From the 57 point criteria, for which we endured scrupulous testing, we achieved full compliance across all 57 points! We have also received the much sought after 'compliance plus' standard as a result of our Website development over the last 12 months.

The assessor was extremely impressed with PayStream's service performance and also with the employees and customers interviewed.

At PayStream, we continue to strengthen the customer service we provide by listening to what our customers have to say and tailoring our services to suit their needs over ours. We feel that it is always essential to go the extra mile to ensure we provide as much support as we can possibly give. It is this philosophy that is engrained in our staff.

The CSE standard highlighted that we had successfully met the five criteria which includes customer, insight, delivery, timeliness and the quality of service, which is why over 90% of customers asked are happy to recommend PayStream's service to a friend.

Paul Malley, the Managing Director here at PayStream stated:

"Our commitment to all of our customers is that we will continue to build on this with the aim of continuing to deliver a truly exceptional service. Our desire to deliver a first class, innovative service, catered to meet the needs of our consumers is a clear driver for our company and is another reason why contractors can place their trust in PayStream!"

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