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PayStream’s 2014 Agency Survey results

Paystream News

Kerry Hull

Wednesday 22nd Apr, 2015

Listening to our agencies and striving to continually improve our offering is central to our approach, and we are delighted that this has been recognised by Agencies across the UK.

In light of this, we are proud to announce the facts and figures from our latest Agency Satisfaction Survey and as always have received some great feedback.

We have always taken great pride in our continued commitment to deliver a first class service, something that has been recognised by our agencies, with 97% of respondents advising that they would recommend PayStream to their colleagues.

We always value the feedback we receive so we always listen to what our agencies and contractors want and as and where possible, tailor our services to meet these needs.

Here is a snapshot of what our consultants had to say:

  • 97% of consultants asked, advised that they would recommend PayStream to their colleagues.
  • 92% of consultants asked, agreed that the management of their account was good.
  • 92% of consultants asked, agreed that PayStream provided a good set-up processes for their contractors.
  • 91% of consultants asked, agreed that PayStream’s services were easy to understand.

With outstanding recommendations across the board, here's what a few of our consultants had to say about us:

E. Soulsby from Rullion Engineering Ltd advised that "You call contractors quickly from receipt of the referral, and generally you are beating other Umbrella Companies in the time it takes and the information you provide".

D. Allan from Booth Welsh said that "You provide a seamless service, regular updates confirming candidates have been set up, hassle-free service and exceptional customer service whenever I have called".

T. Legrand from Reed Education highlighted that "You provide a clear and transparent service to our contractors. Every contractor I have spoken to, to get feedback on PayStream have spoken highly of the knowledge and clarity on options available to them".

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