We take a look back at the achievements and successes we have made during Q4 of the last financial year.
Our core focus, surrounding service and compliance, has meant that we made it onto the Approved Supplier List of several agencies in the last quarter alone, one of these being SThree. We have been reappointed onto their Approved Supplier List for both Umbrella services and Accountancy services.
Commercial Director at Sthree, Andy Hallet, commented, "Following our rigorous review process, we were delighted to reappoint PayStream to our PSL for both umbrella and accountancy services for a further two years. PayStream were selected based on their outstanding levels of customer service together with their robust compliance processes. We have worked in partnership with PayStream for over five years and look forward to further developing this relationship in the future."
Our goal has always been to give 100% effort in order to attain outstanding customer service, and it is this focus that has seen us walk away with the Umbrella Provider of the year title and for the fourth year running, the Contractor Accountant runner-up in the Contractor UK Reader Awards.
We have also been delighted with the results from our latest Agency Satisfaction Survey. The survey is where we give our agencies the opportunity to provide feedback on the service we provide to them. As always we received a fantastic response, with the most impressive of all being that 97% of consultants advised that they would refer our services to a colleague.
We have also been busy developing our online functionality and are pleased to announce the launch of our new Agency Portal which includes the employment intermediaries reporting tool and a new dashboard feature on our mobile phone app.
The newly released Agency Portal holds all of the compulsory HMRC data for all contractors placed with us, all of which can be downloaded by consultant in the mandatory HMRC format, whenever needed.
Alongside this, we have also brought in a new dashboard feature for our mobile app, making it even simpler for our contractors to access their financial information 24//7.
Managing Director of PayStream, Paul Malley, added "We have had a strong finish to the financial year with customer base being at an all-time high, numerous ASL successes, exciting new online developments and to top it off success in the Contractor UK Readers awards for both umbrella and PSC. I think it's safe to say that we are ending this financial year on a high."