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PSC Survey Results

Paystream News

Tuesday 28th Jan, 2014

PayStream has always taken great pride in delivering a first class innovative service, focused on the needs of our customers. As always we challenge ourselves to improve our service offerings year on year and keep you, the customer, at the forefront of our mind in every decision we make.

Given this, each year we carry out a customer satisfaction survey with each of our customer groups to find out exactly what it is that our customers want. We use the survey results to strengthen the service we provide by listening to what our customers have to say and tailoring our services to suit our customers' needs over ours. Therefore, your feedback is always important to us, as it means that we can ensure that we can continue to provide you with the excellent tailored service that you value.

Here is a snapshot of what you told us:

97% of our clients would recommend PayStream to a friend!

98% of our clients agree that their accounts team were both professional and helpful.

95% of clients were happy with the speed and knowledge of responses from their accounts team.

98% of clients thought the income statements was useful in helping them to manage their company finances and 99% of clients were happy with the timeliness of their income statements.

95% of our clients who have used the new PSC Insight portal have found this useful.

One of our biggest aims is to make our service clear and easy to understand and your feedback suggests that we are achieving our goal. We have always had great pride in our outstanding customer service however, we are still always striving to remain innovative and improve our service. We would like to thank everyone who took part in this year's survey and for your feedback. It is always taken on board when looking at ways to further enhance the service we provide.

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