My Max umbrella FAQs, answered

Thursday 24th January, 2013
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Our services

We are regularly asked a wide variety of questions, ranging from what the benefits are of using our services, to what are deemed to be 'allowable' expenses. We have therefore drawn up a 'Frequently Asked Questions' document to assist you which can be found in the members portal under the downloads section.

However, even with the FAQ document there are still some common questions that we get asked more frequently than others. We have outlined a selection of these questions below. Given that making a telephone call is not always possible, we have also advised of the different ways you can find the answers to these questions, other than calling.

How do I know if I have been paid?

We notify you as soon as a payment has been made in a number of different ways:

  • By email: If you have requested to receive your pay slip by email on the day that PayStream process a payment for you, we will email you a copy of your pay slip.
  • By Text: Providing that we have a mobile number for you, we will also send you a text to confirm the amount that will be clearing in your account and when.
  • The PayStream Portal: Alternatively you can always check on the member's area of the portal as your pay slip will be available to view after 6pm on the day it is processed.

If you have not already indicated that you would like to receive email payslips or text notifications you can this easily by contacting a member of our Customer Care team on 0800 027 2340 (option 2) or mymaxinfo@paystream.co.uk

What time will funds credit my account?

If you have been informed that a payment has been made these funds can credit your account any time from first thing in the morning up until close of business on the day payment is due. Unfortunately the banks do not offer us any guidance around what time funds will credit therefore we cannot provide you with any definitive time.

I'd like to amend the personal details you hold on file for me?

No problem at all! We unfortunately are unable to take these details over the telephone so either an email to mymaxinfo@paystream.co.uk or a letter to our main postal address will do. We are in the process of updating our portal with further functionality which will allow you to do this at your convenience via the portal, we will keep you updated on when this functionality has been sent live.

We hope this has been of some use, but as always we are just at the end of a phone should you wish to speak to a member of our customer care team.