As you would expect from a service provider, our main focus is to continuously improve the level of customer service we offer our customers. Our 2011 satisfaction survey of our umbrella service was carried out online, for the first time, and received a fantastic response. It proved to be a great platform for our contractors to provide their opinions online at their own convenience. Our headline responses include:
The focus now is to continue to maintain the areas of success as identified from the feedback and also to ensure any suggestions for improvement and change are thoroughly considered and implemented. Watch this space for future changes in the October e-newsletter!