At PayStream we are proud of the service that we provide and to prove this we publish a monthly update on how we are performing against our internal key performance indicators.

September's summary:

  • Percentage of accurate payments processed and paid on time:
  • Average call wait time:
  • Total number of proactive calls to assist customers further:
  • Percentage of complaints raised by our customer base:

How are we performing?

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What our clients think
I have been given an excellent and exemplary service. Nothing ever seems too much trouble and this aligned with the new technology you are using to allow PSC clients to look at their business bank statements and run P&Ls for periods of choice, makes you look very good indeed from a client perspective.
- D. Mackinlay, Project Manager
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