Each year we carry out a customer satisfaction survey with each of our customer groups to find out exactly what it is that our customers want. We use the survey results to strengthen the service we provide by listening to what our customers have to say.
Take a look at our outstanding Limited Company Satisfaction Survey results... We are always on hand to support our contractors and provide expert advice which is why 98% of contractors agree that our accounts team are both professional and helpful.
Our 2013 Umbrella Customer Satisfaction Survey results highlight our continued commitment to first class customer service...
Working for yourself as a contractor brings with it a lot of responsibility. Working as a contractor means that you have to stay on top of your own workload, generate your own income and keep yourself on the right side of the taxman. As we reach the end of the year, many contractors are wrestling with whether to stop earning and take time off over Christmas. Whether you decide to do so or maximise your income in the winter months, here are some tips for managing your finances.
PayStream are committed to supporting you through all your Contracting needs. From time to time this will include assisting you with various questions you may have that are all part and parcel of working within the temporary contract market, in addition to guiding you through any new legal requirements or new Government legislation.
It’s another year on and time again to provide the actions we have taken based on what our umbrella contractors said in response to the question that was asked in our 2013 survey; what one thing could we do better?
Working as a limited company contractor has a lot of advantages, but it does mean you're responsible for plenty of running costs. Fortunately, there are tax relief and allowances that can help you maximise your take home pay, as well as different expenses you can claim. But negotiating the HMRC labyrinth can be complicated, and it's easy to get confused over what you can and can’t claim. Here's our very brief guide to claiming expenses.
Following our most recent limited company survey, we had a number of replies to the question 'what one thing could we do better?'. We have taken the feedback from our clients and implemented a number of new features and changes to make the service even better, this has resulted in a 'you said, we did' campaign.
PayStream are already prepared for the introduction of Real Time Information (RTI) which comes into force in April 2013 and we wanted to reassure you that, as a customer of PayStream's My PSC service or as an employee through PayStream My Max, it means so are you!
We are regularly asked a wide variety of questions, ranging from what the benefits are of using our services, to what are deemed to be 'allowable' expenses. We have therefore drawn up a 'Frequently Asked Questions' document to assist you which can be found in the members portal under the downloads section.
At PayStream we are always looking to increase our service offering to our customers to allow them to maximise their earnings in this difficult financial climate. We have also had a number of requests from our umbrella and CIS contractors to provide them with an option of personal accident cover.
As always we are committed to the continuous improvement of our service offering, which is why we launched PSC Insight, our online portal which gives our limited company contractors information on their company finances, 24/7.
If you have recently become a Director of your own personal service company you'll be aware of the significant, legitimate, tax advantages which are now available to you.
Following our most recent umbrella customer satisfaction survey, we received a number of replies to the question 'what one thing could we do better?'
Following our most recent limited company survey, we had a number of replies to the question 'what one thing could we do better?'
We have recently gone live, to a pilot group of customers, with our new look and feel online functionality and are now entering the final stages of testing before it is released to all our PSC customers.
If you're an umbrella company contractor, you can rest assured that you are covered by our insurance policies because you are an employee of the umbrella company.
Here at PayStream we appreciate that whilst you are contracting you may have lots of questions ranging from how our My Max umbrella service works to what you are able to claim for as a legitimate expense, all of which we are happy to help with.
It was disappointing to hear about the recent demise of the off-shore umbrella provider Tract Management. The business ceased trading leaving invoices outstanding and when this happens many contractors are left out of pocket with little hope of recovering their money. This highlights the risks to a contractor when working through an off-shore umbrella company and it is essential that you thoroughly research any umbrella company that you are looking to join.
There have been many changes to our PSC service over the last 12 months beginning with the introduction of the dedicated accounts team. We continuously strive to enhance the customer experience and the only way we can do this is by listening to our contractors and then responding to their feedback. Our 2011 PSC satisfaction survey had a tremendous response.
As you would expect from a service provider, our main focus is to continuously improve the level of customer service we offer our customers. Our 2011 satisfaction survey of our umbrella service was carried out online, for the first time, and received a fantastic response. It proved to be a great platform for our contractors to provide their opinions online at their own convenience.